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Awards 01 April 2014

Edenred France receives Client Service of the Year award

On October 17, Edenred France won the 2014 Client Service of the Year award in the "Prepaid services for businesses" category.

The seventh Client Service awards organized by Viséo Conseil* saw Edenred France win first prize in the "Prepaid services for businesses" category.


Since 2007, French companies have been asked to judge the quality of their client service in this independent event, and to compare their performance with other companies in the same sector

This prize is awarded to the companies offering the best quality of client service.

All aspects of Edenred France's client service came under scrutiny in 210 ‘mystery customer’ tests and were assessed according to more than 3,000 criteria, taken mainly from the official French client services standard.

The tests were conducted via a range of channels (telephone, e-mail, forms and navigation on the website) and focused on interpersonal skills, availability, accessibility of the service, the quality of the response, the quality of the personnel and usability of the web site.


Efforts well rewarded

With 500,000 interactions with clients per year, Edenred France has spared no efforts to continuously improve its quality of service and client satisfaction. This prize rewards the efforts made by staffers at the Client Relations Center, who work hard, day after day, to deliver the right answer to their clients' questions, as well as a quality telephone service, listening and counseling.

"The quality of relations is built on the mindset that our people in the Client Service Center adopt when they are dealing with our 100,000 customers", claimed Laurent Delmas, Managing Director of Edenred France.

An encouraging experience for the subsidiary, highly qualified to offer an effective response to demands from its corporate clients and beneficiaries of its new Ticket Restaurant Card ®, available on the market from 2 April 2014.

On the strength of the trust that its customers have in the company, Edenred France is increasing the headcount of its Client Relations Center and is striving to achieve excellence on all channels, from reception on the telephone to the ease of use of its web sites and mobile applications.

*Prepaid services to business category - Inference Operations - Viséo Conseil survey, conducted between May and July 2013 in the form of mystery customers and an average of 210 contacts by telephone, e-mail and on the web site.


Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting more than 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.

Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). 

True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.

Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. 
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40 ESG, CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.

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